SmallBizGenius Analysis
Cheapoair is an online travel agency that helps customers find affordable flights and travel options. While many customers report positive experiences with Cheapoair's pricing and customer service, some have encountered issues with flight changes, refunds, and communication.
Category Breakdown
Scores based on analysis of 296 recent reviews
Customer Service Experience
7.0/10Customer service experiences are varied, with some reviewers praising the helpfulness and professionalism of specific agents, while others report long wait times, unhelpful representatives, and inconsistent information. For example, many reviewers specifically mention agents by name and commend their patience, while others describe rude and unhelpful interactions.
42 reviews mention thisPricing and Value
8.0/10Many reviewers highlight Cheapoair's competitive pricing and ability to find affordable flight options. Customers appreciate the platform for offering deals and discounts, especially on international flights. Some reviewers explicitly state that they got the 'cheapest flight' or an 'economic trip'.
28 reviews mention thisWebsite and Booking Process
7.5/10The website is generally considered easy to use and navigate, with a quick and straightforward booking process. Several reviewers mention the ease of comparing flights and finding the desired options. One reviewer said, 'Website was very easy to navigate. Booking process was quick.'
18 reviews mention thisFlight Changes and Cancellations
4.0/10A significant number of reviewers report issues with flight changes, cancellations, and obtaining refunds. Customers express frustration with the process, citing difficulties in contacting customer service and receiving inconsistent information. One reviewer mentioned a 'change of the flight without providing any proper reason'.
15 reviews mention thisInsurance Issues
3.5/10Some reviewers report deceptive practices related to travel insurance, claiming that the coverage offered was not as advertised or was difficult to claim. One reviewer stated, 'They deceived me into buying insurance for my trip...they said that what I purchased cover ONLY 24hrs.'
5 reviews mention thisPros & Cons
What Customers Love
"Not only do they have great deals on their air fairs..."
"Very nice customer service person. Checked multiple flights until we found a match"
"Website was very easy to navigate. Booking process was quick."
"Lots of options on departure, arrival and price"
"I booked a last-minute trip from Australia using CheapOair and was really impressed with how easy everything was."
Common Complaints
"Change of the flight without providing any proper reason..."
"The agents are not able to respond in real time. They keep you holding for hours. They all say different things."
"This website is a scam, once booked, even with trip insurance they will direct you to a phone number that is auto voicemail with a mailbox that is full."
"When booking the information showed both Airlines tickets included 23 Kg bag, but I am not sure because it appears it does not and probably I have to pay for them."
"COULD NOT CHECK ON LINE. WAS TOLD IT NOT POSSIBLE WITH MY TICKET, BUT I AM TRAVELLING W A FRIEND ON AN IDENTICAL TICKET AND SHE WAS ABLE TO CHEK IN ONLINE"
Common Questions About Cheapoair
Answers derived from customer review patterns
Is Cheapoair legit and trustworthy?
Cheapoair has a Trustpilot score of 4.2/5 based on a large number of reviews, suggesting many customers have positive experiences. However, a significant minority of reviewers report issues with flight changes, cancellations, and customer service responsiveness. While some customers praise the platform for its competitive pricing and helpful agents, others describe frustrating experiences with refunds and inconsistent information. Small business owners should weigh the potential cost savings against the risk of encountering complications and the need for diligent follow-up.
Based on 30 reviewsDoes Cheapoair have good customer service?
Cheapoair's customer service receives mixed reviews. Many customers praise specific agents for their patience, professionalism, and helpfulness in resolving booking issues. However, a significant number of reviewers report long wait times, difficulties in reaching customer service, and inconsistent information from different agents. This suggests that the quality of customer service can vary significantly depending on the agent and the nature of the issue. Therefore, while some customers have positive experiences, others may encounter challenges in getting their issues resolved.
Based on 25 reviewsIs Cheapoair worth it for small business?
For small businesses, Cheapoair can be a worthwhile option for finding budget-friendly flights, especially for international travel. The platform's competitive pricing and user-friendly website can save time and money on travel arrangements. However, small business owners should be aware of the potential for complications with flight changes, cancellations, and customer service responsiveness. It's essential to carefully review booking details, understand the terms and conditions, and be prepared to follow up diligently with customer service if any issues arise.
Based on 15 reviewsWhat is Cheapoair's refund policy like?
Based on the reviews, Cheapoair's refund policy appears to be a point of contention for many customers. Several reviewers report difficulties in obtaining refunds for cancelled flights or other issues. Some customers claim they were directed to automated voicemails or received inconsistent information regarding their refund eligibility. While the specific terms of the refund policy may vary depending on the fare type and circumstances, the overall sentiment suggests that the refund process can be challenging and time-consuming.
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